1xbit's Privacy Policy
Protecting your personal information is our top priority — this policy explains how we collect, use, and store your data.
Introduction & Scope of Policy
1xbit operates a safe and reliable online betting and casino platform for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy ("Policy") explains how 1xbit collects information from you while you use our website, applications, and services, the purposes for which that information is used, and how it is kept secure.
This policy applies to all users who access our website 1xbit.mom or use our services. By continuing to use our platform, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This policy should be read together with our Terms & Conditions and Responsible Gaming policy.
What Information We Collect
To provide uninterrupted and secure services at 1xbit, we collect various types of information. This information may be collected directly from you or through automated technologies.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and contact details
- Bangladeshi national ID card or passport number (for identity verification where applicable)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers (for transaction processing only)
- Account preferences and communication language
2.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Site browsing activity and session duration
- Information collected from cookies and similar tracking technologies
- Login times, transaction history, and gaming activity records
2.3 Information Received from Third Parties
In some cases we may receive information about you from identity verification service providers or fraud prevention partners. This information is used solely to ensure platform security and improve the quality of our services.
Purposes of Using Your Information
Information collected by 1xbit is used for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide betting, slots, casino, and other gaming services.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Customer Support: To resolve your issues through our 24/7 live chat and email support.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To personalize your experience and improve the quality of the platform.
- Communication: To send important updates, policy changes, and account-related notifications.
We never sell your information to third parties for marketing purposes without your consent.
Data Storage & Security
1xbit takes industry-standard technical and administrative measures to keep your personal information secure.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) Encryption: All data transmitted on our platform is encrypted using SSL/TLS technology.
- Secure Data Storage: Your information is stored in encrypted databases.
- Firewall Protection: Advanced firewalls are used to prevent unauthorized access.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
4.2 Data Retention Period
We retain your information for as long as your account is active or as long as it is needed to provide services. Even after an account is closed, some information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce agreements.
4.3 Response to a Data Breach
If a data security breach occurs that poses a risk to your rights and freedoms, 1xbit will notify you as quickly as possible and take the necessary steps to minimize harm.
Data Sharing & Disclosure
1xbit never sells, rents, or commercially distributes your personal information to third parties. However, information may be shared in the following circumstances:
- Service Provider Partners: Trusted third parties providing payment processing (such as bKash, Nagad, Rocket), technology services, or customer support — they may only use the information for specified purposes and in accordance with our instructions.
- Legal Compliance: To fulfill court orders, government authority requests, or applicable legal obligations.
- Fraud Prevention: With verification agencies to identify fraudulent activity and ensure platform security.
- With Your Explicit Consent: For any other purpose where you have given prior consent.
We ensure that the third parties with whom we share information also adhere to appropriate privacy and security standards.
Cookie Policy
The 1xbit website uses cookies and similar technologies to enhance your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the website — without these, the site will not work properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: To understand how users interact with the site — this information helps improve our services.
6.2 Cookie Control
You can control or decline cookies through your browser settings. However, disabling cookies may cause some services to not work properly. Consent regarding cookies will be requested when you first visit our platform.
Your Rights Regarding Your Information
As a 1xbit user, you have the following rights over your personal information:
The right to know what information we hold about you.
The right to correct inaccurate or incomplete information.
The right to request deletion of your information in certain circumstances.
The right to request that processing of your information be limited in certain circumstances.
The right to receive your information in a structured format.
The right to object to the processing of your information for specific purposes.
To exercise these rights, please contact our support team. We will endeavor to respond to your request as quickly as possible.
Age Verification & Protection of Minors
1xbit strictly follows a 21+ age policy. Our services are intended only for individuals aged 21 or older.
We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
Our platform has various verification measures in place to prevent minors from gaming. For more details, please visit our Responsible Gaming page.
International Data Transfers
1xbit uses global infrastructure to deliver its services. As a result, your information may be stored or processed on servers located outside Bangladesh. However, regardless of where the information is stored, we ensure it is protected to an equivalent or higher security standard.
For transfers of data to third countries, we ensure appropriate contractual safeguards, such as Standard Contractual Clauses or equivalent protective measures.
Third-Party Links & Services
Our platform may contain links or integrations with third-party services, such as payment processors or game providers. These third parties have their own privacy policies, and 1xbit is not responsible for their data-handling practices.
It is recommended that you read the privacy policies of third-party services before using them.
Policy Changes & Updates
1xbit reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify you by email or through a notice on our platform.
Continued use of our platform after a policy change will be considered as your agreement to the revised policy. We therefore encourage you to visit this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:
- Live Chat: Available 24/7 — support in Bengali and English
- Email: [email protected]
We are committed to processing your request as quickly as possible. Your privacy is very important to us and we are always committed to ensuring the highest level of protection for your information.
Have more questions?
Our 24/7 support team is always ready to answer any of your questions.
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